§         A Banking professional with over 8 years of experience in Managerial, Technical & Functional Domains.

§         Currently working at Axis Bank Ltd as Manager, Central Processing Unit, supervising 165 team members.

§         Experienced in Automation Projects, UAT, BCP and Process Audit.

§         Expert in supervising operations in compliance to the Regulations laid down by various governing bodies and facilitating Audit.

§         Deft at monitoring MOP and controlling Verification, Payment & Audit of Expenses.

§         Excellent in Organisational, Communication and Interpersonal skills with proven abilities in Planning, Team Management and CRM.

§         Handling automation projects from conceptualisation and visualisation to execution.

§         Conducting analysis for process enhancements and providing best solutions involving evaluation of projects, definition of scope and finalisation of requirements.

§         Holding various review meetings to monitor progress of the project as per schedule and ensuring timely delivery of deliverables.

§         Managing and Leading Process Audit Teams, allocating resources and guiding team members during the project, while ensuring compliance with SLA.

§         Managing customer centric operations & ensuring customer satisfaction by achieving established delivery and service quality norms.

§         Attending to complaints and effectively resolving them.

§         Assuring active Mentoring, Training, Motivation and Counselling of recruits.

§         Understanding existing processes operations, devising road map for process enhancement & development.

§         Mapping operational requirements, translating into functional specifications and transferring to technical team.

§         Assisting internal business partners and technical teams to define and refine processes.

§         Preparing Process Flows depicting Risks & Controls for SOX 2002 Compliance.

§         Conducting UAT for Re-engineering & Automation and Testing BCP.

§         Administering the operations of various sections within established TAT and MOP.

§         Monitoring bulk Account Opening and FD booking across branches.

§         Handling complete account maintenance activities involving issuance of Cheque Book & Debit Card; maintaining Nomination & operating instruction; etc.

§         Complying with KYC regulations.

§         Ensuring timely filing of Forms 15G/15H, TDS remittance and e-TDS returns in compliance with statutory acts.

§         Tracking all exceptions and ensuring compliance to RBI, CBDT and CBEC guidelines.

§         Preparing MIS reports to keep track of performance.

§         (2000) MBE (Finance & Marketing), Delhi University.

§         (1998) BBA, Maharishi Dayanand University.

§         Proficiently established TDS on Deposits and Administration Sections at CPU.

§         Diligently refined the AOF Tracking System.

§         Effectively streamlined all Fund Checking and Suspense Accounts Reconciliation processes.

§         Bagged Appreciation Emails from the Country Head, Retail Liability Operations Group.

§         Successfully led Process Audit Teams, comprising Pan India Representatives, to RPC across India.

§         Effectively conducted UAT for Re-engineering & Automation and Tested BCP.

§         Attained Letters of Appreciation from the CEO and the Country Head, HRD.

§         Heading Account Opening; Fund Checking; Suspense Accounts Reconciliation; TDS on Deposits and Administration Sections at Central Processing Unit, supervising 165 team members.

§         Supervising the operations of Bulk Receipt, Account Opening & Tracking of AOF; Bulk Issuance, Despatch & Tracking of Welcome Kits & Deliverables and Bulk Scanning, Uploading/Verification of Signatures & Operating Instructions in Accounts.

§         Complying with KYC Regulations and established TAT and MOP.

§         Ensuring correct Value-Dating of FD and Daily Reconciliation of Suspense Accounts.

§         Ensuring Daily Checking & Updating and Monthly Filing of Forms 15G/15H & TDS exemption certificates with Income Tax Department.

§         Ensuring Monthly Reconciliation & Remittance and Quarterly Filing of e-TDS Returns of TDS on Deposits.

§         Heading Transaction Processing and Suspense Accounts Monitoring & Reconciliation Units at Regional Processing Centre, at Mumbai, supervising 56 team members.

§         Documenting Processes, drafting SOP for exceptions and formalising SLA with Branches, Functional Groups & Group Companies.

§         Assessing daily summaries of Process Audits & QA and generating Monthly MIS reports for strategic decision-making.

§         Managing CMS Disbursements through Bulk Issuance, Printing, Despatch & Liquidation of PAP Instruments and Payment of Warrants, Foreign Inward Remittances from Vostro Accounts & PAP Instruments of Banks having CDA.

§         Monitoring Bulk Account Closures & Transfers; FD Booking; Setting-Up of SI and Printing & Despatch of COD.

§         Ensuring timely payment of IBC & ATM Cash Deposits and maintenance of EJ.

§         Managing Cost Allocation, TDS and Payment of RPC, Branch, ATM and Sales Expenses.

§         Organising Monthly Debit Interest Runs on Advances.

§         Resolving customer complaints over FCRM platform.

§         Handling entire gamut of Branch operations including Cash; Clearing; CMS; DP; Branch Nostro & Suspense Accounts Reconciliation; Branch Expense and Vendor Management, supervising 9 team members.